Business University--Supervisory Academy Conflict Management: A Necessary Leadership Skill

Dealing with difficult conversations and situations can be an unpleasant part of the leadership journey. Those who handle conflict well can build trust and credibility within their team. However, those leaders who ignore conflict or handle it poorly can breed distrust and eventual chaos within their team. Learning to manage conflict well is a necessary part of being an effective leader. Great leaders also understand that not all conflict is bad. Having the skills to deal with conflict properly and understanding the benefits of healthy conflict can strengthen organizational outcomes.

Learning Outcomes:

Discuss the difference between fight and flight when dealing with conflict.

Review how the different behavior types can impact one’s approach or response to conflict.

Review the tools that can minimize the anticipated stress and emotion associated with conflict.

Learn how to maintain your self-esteem while finding common ground so all parties can move towards a resolution.

Explore the concept of healthy conflict and how it can strengthen work relationships and business outcomes.